Terms of Service

You must be 18 or older to have an account. A parent or guardian can make the booking and payment for a younger student. Give accurate details, keep your password to yourself, and use one account for one person or business. You are responsible for what is done with your account.

Landlords, sellers, hosts and service providers must verify their identity with an NRC or passport and a live selfie before they can publish listings or be booked. Tenants can verify too. Our team reviews every document, but ZamoRent cannot guarantee everything other people tell you.

Only list a property that is yours to let or sell, or that you are authorised to list for its owner. Photos, price, location and terms must be true and up to date. We may review, reject or remove any listing, and a landlord's first listing is always reviewed before it goes live.

Payments made through ZamoRent are held for 24 hours from payment, then released to the landlord, seller or host unless a dispute is raised in that time. Nothing is ever taken from your account automatically: every payment is one you start and approve yourself.

Tenants, buyers and guests pay no ZamoRent fee, only the processing fee of the payment method they choose, shown before they pay. Landlords, sellers, hosts and service providers pay ZamoRent's fee out of the money they receive.

Refunds, cancellations and disputes follow our Refund & Cancellation Policy. A payment made outside ZamoRent is not protected by it, and we cannot help recover it.

An offer is not binding until the other side accepts it, and an accepted offer is secured only once the payment it asks for is made through ZamoRent. A short-stay booking follows the host's cancellation terms shown before you book.

Lawyers, movers, photographers, tradespeople and other providers on ZamoRent are independent businesses, not ZamoRent staff. The price is agreed between you and the provider, and a job paid through ZamoRent is held until the work is done, as shown on the booking.

Fraud, fake or misleading listings, false documents, harassment, spam, and asking someone to pay outside ZamoRent to get around its protection. We may suspend or permanently close an account that does any of these, and we report serious fraud to the Zambian authorities.

You can report a listing or a person, and block anyone who contacts you. Our team reviews every report.

You can close your account in the app (Account, then Delete account) or at zamorent.com/delete-account. It cannot be closed while a payment, booking or rent collection is still open. What we keep, and for how long, is set out in our Privacy Policy.

ZamoRent is an intermediary. We are not a party to tenancy agreements, sales or service agreements between users, and beyond the protections described in these terms and our policies, we are not liable for disputes between them. Nothing here affects any right you have under Zambian consumer protection law.

When we change these terms we update the date at the top, and using ZamoRent after a change means you accept it. These terms are governed by the laws of Zambia.

For any question about these terms, email support@zamorent.com.