Our Commitment
Trust & Safety
ZamoRent's anti-fraud commitment is the foundation of everything we build. Here is exactly what we do and what we promise.
Every Landlord is Identity-Verified
Landlords cannot list a property until they have completed identity verification. This includes uploading a valid government-issued ID (NRC or passport) and capturing a live selfie from their camera. Every submission is reviewed manually by the ZamoRent team before the account is approved. A landlord with a verified badge has had their identity confirmed by our team.
Every Listing Comes From a Verified Landlord
Landlords must be identity-verified before they can publish, and the listing form requires at least 3 photos plus complete pricing and location details. High-confidence listings from trusted, verified landlords with a good track record can go live instantly. Others are reviewed manually by our team, usually within 24 hours. Properties that fail checks are rejected and the landlord is notified with a clear reason.
Payment Protection on Every Transaction
When you pay through ZamoRent, the money does not go straight to the landlord. We hold it for 24 hours from the moment you pay. If something is wrong in that time, raise a dispute from your dashboard and the money stays held while ZamoRent investigates. If nothing is raised within 24 hours, it is released to the landlord automatically, so arrange to collect the keys before you pay or soon after.
Tenant Identity Verification
Tenants can choose to verify their identity by uploading a valid government-issued photo ID (NRC or passport) and a live selfie from their account. Once approved, a verified badge appears on their account. Documents are reviewed within 2 working days and are never shared publicly.
Zero Hidden Fees for Tenants
ZamoRent never charges tenants or buyers admin or platform fees. You pay the processing fee for the payment method you choose, and it is shown before you pay. ZamoRent earns from the other side: landlords, sellers, hosts and service providers pay a fee out of the money they receive, and landlords can pay to promote a listing.
Your Data is Private
A property's exact address is never shown publicly. A tenant gets it on their tenancy agreement once they have paid, and a guest once their stay is booked. Your identity documents are kept in private storage that only ZamoRent's verification staff can open. We never sell your data to third parties.
Dispute Resolution
If something goes wrong after payment: the property does not match the listing, the landlord is unreachable, or there is damage, you can raise a dispute from your dashboard within 24 hours of paying, before the money reaches the landlord. ZamoRent investigates and your funds stay held during the process. Our team contacts both parties and makes a fair determination based on the evidence.
Zero Tolerance for Fraud
Any landlord found to have submitted false documents, fake property photos, or misleading listing information is permanently banned from ZamoRent. Any tenant found to have submitted false information during verification is permanently banned. We report serious fraud cases to relevant Zambian authorities.
Something doesn't look right?
Report a suspicious listing, landlord, or any safety concern directly to our team. We review every report, usually within 24 hours.
Report an Issue